Commercial Warranty Information
ZAX Amusements provides the following warranties:
New Equipment (refer Pinball Machines & Parts section for separate warranty)
Manufacturer’s Warranty
Used and Refurbished Equipment (refer Pinball & Parts section for separate warranty)
Pinball Warranty
Parts (PCB / Monitors / Hard Drives / Power Supplies)
180 DAY NEW PRODUCT WARRANTY
Our 180-Day New Product Warranty covers telephone/email diagnosis, parts and repair on most problems you may experience on all products we sell for the first 180 days after the purchase is received by you with these specific exceptions:
Product and/or product parts found to be defective must be shipped or brought back to our shop at customer's expense for any warranty work to be performed, or customer can elect for us to provide on-site repair work at the customer's location, with customer picking up all travel costs.
All warranty work performed at our location is performed at our expense (parts and labour).
Customer is responsible for shipping of the game or game parts, and setup or reinstallation of parts after warranty work is finished. We cannot be held responsible for damage to game due to improper installation and/or usage.
Please note that most products also come with a separate Original Manufacturer's Warranty. (Please select this link to review manufacturers warranties).
While some of our customers enjoy repairing their products themselves. All warranty work must be performed by us or our agents, and the work to be performed must be approved by us first. The warranty does not cover any expense or work performed by you or any other game repair person/company unless approved in writing by Zax Amusements. Zax Amusements is not responsible for the costs of repairs if any work is performed on the product by you or by another repair person/company. Unauthorised warranty repairs will void your warranty.
Our 180-Day New Product Warranty does not cover the following:
- Glass breakage
- Monitor adjustments
- Product abuse or misuse
- Product cleaning and/or routine maintenance
- Physical or cosmetic damage whatsoever to the product
- Stuck or jammed coin mechanisms caused by improper usage
- Damage incurred from moving, shipping, or worked on products
- Damage incurred by normal wear-and-tear/non-standard gameplay
- Damage caused by acts of God; weather, water, lightning or electrical damage, or damage due to extreme heat or cold
- Damage caused by unauthorized repair work to the product or by the installation of any parts or upgrades on products, other than as directed or approved by Zax Amusements or its agents in advance of such work or repair
- Any shipping costs to or travel-related costs by our technicians or agents to or from your location to service the product (where available) from our shop for warranty work to be performed, unless covered by an extended warranty
- Any product damage incurred during shipping/transit to and from ZAX Amusements or our agents
- Any product sold "as-is", as a "project game" or "less than perfect" that is not optionally refurbished (these games do not come with a warranty)
This warranty will become null and void if:
- Anyone besides Zax Amusements or its agents or representatives performs or attempts any repairs or modifications to the product unless authorized first by us.
- Product is dropped, knocked over, abused, or otherwise physically damaged while at your location or during any transportation or shipping not organised by ZAX to or from our location.
- Product is exposed to the elements ie: placed outdoors, in direct sun, rain, cold, heat or placed in a humid area (such as around/near hot tub, swimming pool, etc.)
- Product is altered, modified, or customized either electronically, mechanically, or cosmetically in any way, shape, or form.
Original Manufacturers Warranty
Most of our new products are also additionally covered by the original manufacturer's warranty.
Please check the warranty information provided on the product information page.
Please note: to claim the manufacturer's warranty on an internationally sourced machine, the buyer must be aware that freight charges taxes, duties, etc, both to and returning from the supplier or original manufacturer, are usually not covered (unless the supplier or manufacturer agrees to cover these charges)
90 Day Used & Refurbished Product Warranty
Our 90-Day Used and Refurbished Warranty covers telephone diagnosis and repair, parts and in-house labour on any problem that you might have with all refurbished products (see below for exceptions) for the first 90 days after the purchase is received by you, with these specific exceptions:
Product and/or product parts found to be defective must be shipped or brought back to our shop at the customer's expense for any warranty work to be performed, or the customer can elect for us to provide on-site repair work at the customer's location, with customer picking up all travel costs. All warranty work performed at our location is performed at our expense (parts and labour). The customer is responsible for shipping the game or game parts, and setup or reinstallation of parts after warranty work is finished. We cannot be held responsible for damage to the game due to improper installation and/or usage.
Our 90-Day Used & Refurbished Product Warranty does not cover the following:
- Glass breakage.
- Monitor adjustments
- Product abuse or misuse
- Product cleaning and / or routine maintenance
- Physical or cosmetic damage whatsoever to the product
- Stuck or jammed coin mechanisms caused by improper usage
- Damage incurred from moving, shipping, or working on products
- Damage incurred by normal wear-and-tear / non-standard game play.
- Damage caused by acts of God; weather, water, lightening or electrical
damage, or damage due to extreme heat or cold. - Damage caused by unauthorized repair work to product or by the installation of any parts or upgrades on products, other than as directed or approved by Zax Amusements or its agents in advance of such work or repair.
- Any shipping costs to or travel-related costs by our technicians or agents to or from your location to service the product (where available) from our shop for warranty work to be performed, unless covered by extended warranty
- Any product damage incurred during shipping/transit from our warehouse or our partners.
- Any product sold "as-is", or as a "project game" or "less than perfect" that is not optionally refurbished (these games do not come with a warranty)
This warranty will become null and void if:
- Anyone besides Zax Amusements or its agents or representatives performs or attempts any repairs or modifications to the product unless authorized first by us.
- Product is dropped, knocked over, abused, or otherwise physically damaged while at your location or during any transportation or shipping to or from our location.
- Product is exposed to the elements i.e. placed outdoors, in direct sun, rain, cold, heat or placed in a humid area (such as around/near hot tub, swimming pool, etc.)
- Product is altered, modified, or customized either electronically, Mechanically, or cosmetically in any way, shape, or form
Pinball Warranty
NEW MACHINES
New Pinball Machines – 180 Days on major electronic components;
Circuit Boards, Power Supplies, Transformers, Electronic Coin Mechanisms, Dot Matrix / LCD Displays.
USED MACHINES
Used Pinball Machines over $3000 – 90 Days on major electronic components;
Circuit Boards, Power Suppliers, Monitors, Electronic Coin Mechanism, Computers and Hard Drives.
Used Pinball Machines $1,500 - $3,000 - 30 Days on Circuit Boards only (No other components covered)
PCB KITS
New – 180 Days
Used $500 and over - 30 days
Under $500 - No Warranty
Parts
NEW LCD MONITORS – 180 Days
NEW HARD DRIVES – 180 Days
NEW POWER SUPPLIES – 90 Days
Pinball, PCB Kits & Parts warranty will become null and void if:
- a) The damage is caused by repair work carried out by an unauthorized person
- b) The purchase price of a pinball machine is under $1,500
- c) The purchase price of a PCB is under $500
- d) A customer purchases second-hand components, e.g. Power supplies, coin mechanism, monitors.
Australian Consumer Law Statement: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For Warranty inquiries or claims, please ensure you have your purchase invoice and product model number and serial number available.
Please contact:
Company: Zax Amusements
Business Address: 1661 Centre Road Springvale Vic Aust
Business Ph No. +61 3 9676 9190
Email: [email protected]