Warranty Information
Used and Refurbished Equipment
New Equipment
Manufacturers Warranty
Please note: to claim the manufacturer's warranty on an internationally sourced machine,
buyer must be aware that freight charges taxes, duties, etc, both to and returning from
the supplier, are usually not covered (unless the supplier agrees to cover these charges)
30 Day Used & Refurbished Product Warranty
Our 30-Day Used and Refurbished Warranty covers telephone diagnosis and repair, parts and in-house labour on any problem that you might have with all refurbished products (see below for exceptions) for the first 30 days after the purchase is received by you, with these specific exceptions :
Product and/or product parts found to be defective must be shipped or brought back to our shop at the customer's expense for any warranty work to be performed, or the customer can elect for us to provide on-site repair work at the customer's location, with customer picking up all travel costs. All warranty work performed at our location is performed at our expense (parts and labour). The customer is responsible for shipping the game or game parts, and setup or reinstallation of parts after warranty work is finished. We cannot be held responsible for damage to the game due to improper installation and/or usage.
Our 30-Day Used & Refurbished Product Warranty does not cover the following:
- Glass breakage.
- Monitor adjustments
- Product abuse or misuse
- Product cleaning and / or routine maintenance
- Physical or cosmetic damage whatsoever to the product
- Stuck or jammed coin mechanisms caused by improper usage
- Damage incurred from moving, shipping or working on products
- Damage incurred by normal wear-and-tear / non-standard game play.
- Damage caused by acts of God; weather, water, lightening or electrical
damage, or damage due to extreme heat or cold. - Damage caused by unauthorized repair work to product or by the installation
of any parts or upgrades on products, other than as directed or approved
by Zax Amusements or its agents in advance of such work or repair. - Any labor costs for repair technicians for on-site service or any shipping costs to or travel-related costs to or from your location to service the product (where available)from our shop for warranty work to be performed, unless covered by extended warranty
- Any product damage incurred during shipping/transit from our warehouse or our partners.
- Any product sold "as-is", or as a "project game" or "less than perfect" that is not optionally refurbished (these games do not come with a warranty)
- Commercial Use. Commercial/Public Use is covered under this Warranty for 30 Days.
This warranty will become null and void if:
- Anyone besides Zax Amusements or its agents or representatives performs or attempts any repairs or modifications to the product unless authorized first by us.
- Product is dropped, knocked over, abused, or otherwise physically damaged while at your location or during any transportation or shipping to or from our location.
- Product is placed outdoors, in direct sun, rain, cold, heat or placed in a humid area (such as around/near hot tub, swimming pool, etc.)
- Product is altered, modified, or customized either electronically, mechanically, or cosmetically in any way, shape or form
90 Day New Product Warranty
Our 90-Day New Product Warranty covers telephone diagnosis, parts and repair on most problems you may experience on all products we sell for the first 90 days after the purchase is received by you with these specific exceptions :
Product and/or product parts found to be defective must be shipped or brought back to our shop at customer's expense for any warranty work to be performed, or customer can elect for us to provide on-site repair work at the customer's location, with customer picking up all travel costs.
All warranty work performed at our location is performed at our expense (parts and labor).
Customer is responsible for shipping of the game or game parts, and setup or reinstallation of parts after warranty work is finished. We cannot be held responsible for damage to game due to improper installation and/or usage.
Please note that most products also come with a separate Original Manufacturers Warranty
While some of our customers enjoy repairing their products themselves, it is not a very good idea unless you are very certain about what you are doing. Any warranty work done must be performed by us or our agents, and the work to be performed must be approved by us first. The warranty does not cover any expense or work performed by you or any other game repair person unless approved by us first. Zax Amusements is not responsible for the costs of repairs if any work is performed on the game by anyone other than ourselves or our agents. Any work performed on the product by you or by another repair person not authorized by us first in writing is your full responsibility and will void your warranty.
Our 90-Day New Product Warranty does not cover the following:
- Glass breakage.
- Monitor adjustments
- Product abuse or misuse
- Product cleaning and/or routine maintenance
- Physical or cosmetic damage whatsoever to the product
- Stuck or jammed coin mechanisms caused by improper usage
- Damage incurred from moving, shipping or working on products
- Damage incurred by normal wear-and-tear/non-standard gameplay.
- Damage caused by acts of God; weather, water, lightning or electrical damage, or damage due to extreme heat or cold.
- Damage caused by unauthorized repair work to the product or by the installation of any parts or upgrades on products, other than as directed or approved by Zax Amusements or its agents in advance of such work or repair.
- Any labour costs for repair technicians for on-site service or any shipping costs to or travel-related costs to or from your location to service the product (where available) from our shop for warranty work to be performed, unless covered by an extended warranty
- Any product damage incurred during shipping/transit from our warehouse or our partners.
- Any product sold "as-is", as a "project game" or "less than perfect" that is not optionally refurbished (these games do not come with a warranty)
- Commercial Use. Commercial/Public Use is covered under this Warranty for 90 Days.
This warranty will become null and void if:
- Anyone besides Zax Amusements or its agents or representatives performs or attempts any repairs or modifications to the product unless authorized first by us.
- Product is dropped, knocked over, abused, or otherwise physically damaged while at your location or during any transportation or shipping to or from our location.
- Product is placed outdoors, in direct sun, rain, cold, heat or placed in a humid area (such as around/near hot tub, swimming pool, etc.)
- Product is altered, modified, or customized either electronically, mechanically, or cosmetically in any way, shape or form
Manufacturers Warranty
Most of our new products are also additionally covered by the original manufacturer's warranty.
Please check the warranty information provided on the product information page.
Please note: to claim the manufacturer's warranty on an internationally sourced machine,
the buyer must be aware that freight charges taxes, duties, etc, both to and returning from the supplier, are usually not covered (unless the supplier agrees to cover these charges)